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Effective Interaction Skills
Информация о программе
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Objectives:
- To develop the skills for efficient communication
- Making contacts
- Stating one's position clearly
- Identifying another's position, determining their position, objectives and factors affecting these decisions
- Efficient feedback skills
- Working with objections
- Adapting your style of interaction to suit your partner
Results:
- Improvement to the general Sochi 2014 Organising Committee communication culture
- Introduction of uniform interaction rules and standards
Curriculum:
- Basic principles of efficient interaction
- Typical communication mistakes
- Actions facilitating and obstructing communication
- Specifics of information perception (the five Cs of communication)
- Feedback
- Efficient interaction phases
- Preliminary preparations
- Identification of interaction objectives
- Collection of essential information
- Consideration of various scenarios
- Establishment of contact with a conversation partner
- Non-verbal behaviour
- Roles in communication
- Small talk
- Preliminary preparations
- Identifying your conversation partner's position
- Basic rules for identifying and determining your conversation partner's needs
- Request v need
- Differences between what is said and what is really important
- Motives in decision making
- Types of questions asked
- Active hearing techniques
- Discussing options proposed and working with objections
- Discussing solutions
- Working with objections
- Common mistakes when working with objections
- Reasons for objections
- Methods of work with types of resistance
- Identifying and overcoming manipulation
- Criteria for monitoring the quality of a meeting
Формы
Education programme
